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Returns & Cancellation Policy

Orders may be cancelled and returned within 7 working days of receipt of goods, for whatever reason, according to the following conditions:

 

  1. Notice is given in writing only.  
  2. Refunds are processed within 30 days of goods being returned.  They will only be made if the goods are in the same condition as when they were despatched.
  3. If returned wines are not deemed to be in a saleable condition a re-delivery fee will be charged and no refund will be offered.
  4. Costs of delivery and/or collection will be deducted from the refund unless it is agreed the return is caused by faults made by The Cardinal's Cellar, or their chosen courier, or any other representative of their company.
  5. We regret that The Cardinal’s Cellar cannot offer refunds on opened bottles of wine.

 

It should be remembered that all wines and their corks are subject to natural processes that, however well cared for, can affect the quality of the wine – particularly the older fine wines we offer.  Whilst all effort will be made to ensure that the wine we sell is of optimum quality it may mean that a small percentage of bottles are not. No liability will be accepted for this.

Should you have any questions regarding our Returns Policy, please do not hesitate to contact us.

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The Cardinal's Cellar is a trading name of Cardinal Online Ventures Ltd.